General Terms & Conditions

Introduction: These Terms & Conditions will explain how FantasticRugs.com (hereafter referred to as ‘us’ or ‘we’) will deal with your requested purchase from this website through to fulfilment of said request. We have placed a link at the foot of each page for your ease of reference. Further, it explains our Privacy Policy and what we do with the information we gather. It also explains our Returns and Cancellation Policy. No details in these Terms and Conditions will affect your statutory rights under current Legislation. All the information in this web site is given in good faith, and by requesting to purchase from us via this medium indicates your intention to enter into a legally binding contract with us and therefore both parties must adhere to their legal obligations. Your consumer rights are different when you purchase online. These Terms and Conditions are here to help you understand these rights. If you are unsure or in any doubt, then we suggest you seek independent advice. This website is for the use of persons over the age of 18. If you are under 18, you may only use this website with parental consent and adult supervision.

Acceptance: You can only place an order with us if you accept these Terms and Conditions which include our Privacy Policy and our Returns and Cancellations Policy. When you register as a customer on this website you will receive a username and a password. You will be responsible for any activity undertaken with this username and password except where the activity has occurred due to our negligence or fault. By accepting a username and password you will be deemed to have accepted the Terms and Conditions relating to this website.

Order Process: The products, product information and prices on this website are listed in good faith and are an invitation to place an order but do not constitute a contractual obligation on our behalf for you to purchase subject to this information. When you have placed your order, we will immediately acknowledge receipt of your order by email. We will confirm our acceptance of your order within 48 hours. Although we have acknowledged and accepted your order, these are only in principal and to inform you that your requested order is being processed. Your order will be deemed accepted and the contract in place when we despatch the goods to you. It is important that the information on this website is accurate. This includes pricing and availability of products. When you place your order, you are inviting us to supply said products as per the details on this website. Our sales team will check the details of your order, should they find any discrepancy regarding pricing or any other error they will notify you as soon as possible. You will be given the choice of proceeding with the amended details or cancelling your order and receiving a full refund. You should respond to this notification within seven days, if you do not respond within this time frame we will cancel your order and refund any payment made. When you have responded to this notification, the order process will either re-commence and you will receive an updated acknowledgement and acceptance of your request to order, or the order will be cancelled and any payment made by you will be refunded. Should you receive an order acknowledgement or order acceptance for an order you did not place, or the details within your acknowledgement or acceptance do not match the order you have placed you must contact our customer services department by email, post or telephone quoting your order number and any other relevant details. We will either correct the details or cancel the order. All our contact details are on the Contact Us tab.

Payment: We use an online payment system to process your payment. Payments can be made either directly from your bank or by debit and or credit card. The system is operated by a third party and utilises SSL (secure socket layer encryption) technology. We do not have access to your bank or card details. Alternative payment methods may be available on request, please contact our Sales Department for details.

Pricing: The pricing of products on this website is web specific and is totally independent of any Parent Company or In-Store product pricing. The pricing on this web site cannot be used or transferred to any In-Store products. Any Offers, Promotions or Discounts offered on this web site (unless specifically stated) cannot be used in conjunction with any In-Store transactions. Whilst every effort is made to keep pricing up to date, we reserve the right to amend prices of products prior to Order Completion.

Products: We reserve the right to withdraw or amend any product or product details without any prior notice. Should this affect any orders in process then the customer will be informed as soon as possible with the option to proceed with the amended order or cancel and any payment made would be refunded.

  • Colours: Every effort is made on this website to reproduce colours of products in a true manner. Unfortunately this cannot always be done due to differing standards of reception of images. Colour variation between screen output and printed matter may vary compared to the actual product colour.
  • Size: All fixed sizes (where dimensions are stated) will adhere to the current standards for tolerances on (linear) dimensions (normally ± 1.25%).
  • Manufacturing Specifications: Where applicable, we will give details of the manufacturer’s specifications for the product. These may include, weight, size, composition and compliancy amongst other details. We give these details in good faith and will not accept any responsibility for any shortcomings in this detail.
  • Guarantees and Warranties: All the products we sell are sold fit for purpose and reflect as accurately to their description on this website as possible. Under the Sale of Goods Act and the Distance Selling Regulations you have certain statutory rights. Should you feel that the product you have purchased does not reflect the description or has not lived up to the standard described on this site then it is your statutory right to inform us of the problem. Please note further, the general guarantees do not cover.
    • misuse or inappropriate use
    • staining or fading due to poor positioning
    • damage due to abuse or lack of maintenance
    • poor installation and/or re-installation
    • Manufacturing warranties are deemed to be wholly the manufacturers responsibility and should not affect the general guarantee or your statutory rights

The above list is not exhaustive.

Returns and Cancellations

Damaged, Faulty, Incorrect Goods: In the case of damaged, faulty or incorrect goods, any such problems should be noted on the delivery note (driver copy) and reported immediately to us by phone or email. We will replace the goods at no extra cost to you.

Cancellations and Returns: All our goods are sold on this website ‘as described’ and ‘fit for purpose’, however, in accordance with the Distance Selling Regulations you have certain rights to cancel or return your order. To cancel or return your order you must contact us within fourteen full days of completing the transaction (that is fourteen full days after the day of receipt of your goods) by fax or email stating your reason for the cancellation or return. We will contact you to arrange return of said goods. If we arrange the return shipping on your behalf we reserve the right to refund the amount paid by you for the goods less the return shipping cost. In the case of ‘custom size’ products that are ordered to customer requirements, whilst we are not obliged to accept returns, we will do so on the proviso that we may charge 25% of the original amount paid for the goods to cover our resale costs of ‘custom size’ product. If you cancel your order prior to our ordering the product from the manufacturer, we will refund the full invoiced amount.

Please note: If it is your intention to return the goods you have received for any reason (apart from goods returned under guarantee), it is your responsibility to maintain the condition of the goods until collection has been completed. All returned goods must be in original packaging and original condition where applicable. All refunds will be completed within fourteen days of receipt of returned goods and credited to the original card used. Contact details can be found on our ‘Contact Us’ page.

Delivery: Where appropriate, delivery charges will be applied. You will be informed of products that attract delivery charges and these charges will always be displayed when you checkout your order and will form part of the total cost payable. Once your order is contractually accepted you will receive notification which will include a tracking number for your delivery with instructions on how to use it. All goods should be signed for on delivery, if the goods are not signed for it may negate any right you have should you need to return the goods if they are damaged, faulty or incorrect. Please refer to Returns and Cancellations for instructions on how to deal with damaged or incorrect goods. Whilst every effort is made to deliver goods within the suggested timeframe offered, sometimes due to circumstances beyond our control this is not possible. You will be informed, where possible of any delay to your delivery, unfortunately, unless the delay is due to problems with our service, we cannot be held responsible and will accept no responsibility for said delay. If you are concerned that your delivery is taking longer than expected, in the first instance check the tracking information. If you are still not happy contact us.

Privacy Policy and Data Protection

This privacy policy sets out how FantasticRugs.com uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We may occasionally change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2013.

What we collect. We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • we may use the information to improve our products and services
  • we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

You may wish to ‘opt out’ of any marketing or promotional programs, just let us know that you do not wish to receive such material. Security. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@FantasticRugs.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Data Protection Administrator, FantasticRugs.co.uk, Units 1-6 Caxton Road Trade City, Caxton Road, Bedford. MK41 0HT. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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