Frequently Asked Questions

The following pages have most of the information you will need when using our website:


General Terms
Privacy Policy
Shipping Rates
Returns Policy
Contact Us


Below is a quick reference and some general questions regarding your prospective purchase.

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Are all the rugs you feature available for ordering?

We endeavour to keep our website as current as possible, everything on our site should be available for ordering. If there is a problem we will inform you as soon as possible.

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How do I know my rug is in stock?

We carry stock of most of our rug designs but if your specific colour, size, style is not in stock then it will be ordered in. This process normally takes a couple of days.

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How do I know you have received my order?

When we receive your order we send you an email to confirm receipt. We also send an email to confirm our acceptance of your order, this is normally when we have checked stock and have an estimated delivery date. Most orders are fulfilled within 5-10 working days. If there are any delays you will be notified.

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Can I track my order?

Once your order is accepted and ready for shipping we will email you details of the couriers website and a tracking number. You can track the progress of your order with this.

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Can my order be delivered on specific day and time?

We deliver during the week Monday to Friday. Please refer to our Shipping Rates for details and costs.

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Can my order be delivered to a different address other than my billing address?

Yes, just enter your delivery details when placing your order.

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Can my order be left with a neighbour or in a secure place?

Our couriers will need a signature so someone will need to sign for the delivery. If you require the order to be left with a neighbour then this should be added to the delivery instructions information. Please refer to our Shipping Rates for details.

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Do you deliver outside the UK and Republic of Ireland?

Yes, for International orders or deliveries you will need to Contact Us for further details prior to placing your order.

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Can I collect my order personally?

Yes, just select this option when ordering.

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How do I pay for my order?

We take payments through a secure system called Paypal, we do not hold any payment detail except that the order has been paid for, the amount and your name and address. Paypal is a widely accepted method of payment and is totally secure.

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What if I am not happy with my purchase?

In the unlikely event that you will not be happy with your purchase we offer a comprehensive returns service. Please refer to our Returns Policy page, it is important that you follow the returns procedure correctly to avoid any delay in obtaining your refund.

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What happens to the information I have given you?

The information you give us is used in conjunction with fulfilling your order, we obviously pass your information to our couriers for this purpose. We do not share any customer information with any other third parties. Please refer to our Privacy Policy page for further information.

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There are so many different types of rug, what do I do if I need more information?

We are always happy to give advice and explanations, if you do not find the information you need on our FAQ pages then go to the Contact Us page and get in touch.

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How can I be sure that what I see is what I will get?

Unfortunately, with the best will in the world our website is only a portal to your computer. An image may look slightly different from one screen to the next and on one browser or another. Please refer to our General Terms for more information on this subject. Please be assured we make every effort to give an honest and true description of all the items we feature.

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Do all rugs carry care instructions?

There should always be manufacturer’s instructions on the rug label. We also insert a ‘care’ sheet when packing your rug. You can also refer to our Caring For Your Rug page for similar information.

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How do I know my rug has been ethically produced?

All of our suppliers are companies of International repute and all their product are produced without any form of exploitation whether it be human or environmental.

Free Standard delivery on most rugs to mainland UK.

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